Can I modify an existing order?
Please contact us and we’ll see what we can do.
When will my order ship?
We process and ship most orders within 2 business days. International power supplies take about 3 business days to arrive, as we order each one for the region-specific power plug. We'll notify you for any delays beyond that timeframe.
How can I track my shipment?
You'll receive an email with your tracking number when your order is shipped from our warehouse. Accessories and beef ship separately from PRO 40s, so several tracking numbers may apply to your order.
I received multiple tracking numbers for my order. Why?
PRO 40 units, accessories, and beef ship may separately, so it’s normal to receive a couple tracking numbers, depending on your order.
My shipment is taking longer than the estimated delivery time. Why?
Estimated delivery time is calculated by FedEx on the date the shipping label is created. We recommend following real-time tracking instead of the estimate.
How do I register my PRO 40?
There is no need to register your PRO 40, as your warranty begins on your purchase date and is with SteakAger. Please do not attempt to register your PRO 40 on Danby's website, as they are not associated with your warranty.
What is your return policy?
Our return policy is below. Please click here to read our warranty for returns beyond 30 days from the purchase date.
Can I exchange my product?
SteakAger warranties the Product against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase (“Warranty Period”). During the Warranty Period, if a defect arises in the Product, and you follow the instructions for returning the Product, the Company will, at our option, either: (i) repair the Product using either new or refurbished parts; (ii) replace the Product with a new or refurbished Product; or (iii) refund the purchase price of the Product. This limited warranty applies to any repair, replacement part or replacement Product for the remainder of the original Warranty Period or for ninety days, whichever period is longer. All replaced parts and Products for which a refund is given shall become our property. This Limited Warranty is non-transferable and is valid only as to the original purchaser of the Product.
If you ordered the wrong product or need to return it for a refund, please contact us within 30 days of the purchase date.
Units cannot be returned after 30 days of the purchase date for reasons other than mechanical defects or failure.
My order arrived damaged/defective. What should I do?
Unfortunately, damage can happen. Please take lots of pictures of the damaged box and damaged unit, as well as a picture of the serial number, so we can work with the carrier to receive reimbursement. Immediately contact us and send all pictures. We’ll take care of filing documentation and organize a replacement unit for you.